Customer Care

Minimum Order Policy

Orders under $500 are subject to a $30 flat minimum order charge.

Online resellers have a different minimum ship / conditions that must be adhered to. Online Reseller Policy / FAQ, effective date February 1st, 2022.

Freight Policy

Shipping will be billed on all invoices.* Freight costs can be quoted at the customer’s request prior to
the order being shipped. Any freight valued at more than 15% of the order will be communicated to
the store for approval prior to shipping.

*Some exceptions apply, please speak with your sales representative for details.

Returns

All returns must be authorized by Famous Toys head office. Please contact a sales representative to receive an RA #. The cost of freight is subject to approval.

Famous Toys reserves the right to arrange for any return. All tracking / PRO numbers must be documented and recorded by the shipper. The shipper is accountable for properly labeling all boxes being returned. The shipper is accountable for any boxes which aren’t returned to Famous Toys.

Any approved return will be credited to your account and will be put towards your next purchase.

Returns are subject to a 15% restocking fee.

Damaged Items, Shortage & Overage Claims

Any shortages or overages need to be reported to a Famous Toys sales representative within 48 hours of delivery.*

Any damages must be reported to Famous Toys head office within 24 hours of delivery. All shipments must be visually inspected at time of delivery. If your shipment is damaged, it must be documented with the delivery driver. Supporting images of the exterior of the shipping box & pallet (if applicable), along with supporting images of the damaged product, must be provided to a Famous Toys sales representative.**

*In the event of a courier shipment being split in transit and delivered on multiple days. This applies after delivery of the remaining box(s).

**Claims will not be processed without all required supporting images.

Below are links to documents that may be required according to our policies and procedures.

Famous Toys is committed to the health and safety of our partners and their customers, ensuring our products are safe and compliant. In the event of a product recall, we act swiftly to block the item from being sold and remove it from our inventory.

The recall information provided below links to the manufacturers' safety notices and outlines the steps you should take if you have purchased one of the recalled items.

If you need help managing your Toy Category or assistance on an existing order, please contact the sales representative for your area. For all other support, please contact our head office.